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How We Handle Your Personal Information

When you open an account with us, we collect and store the details you provide during registration, deposit activity and gameplay.

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PRIVACY ENQUIRIES

How to Reach Us About Your Data

If you have questions about what information we store, want to update your details, or need to delete your account, our support channels are open every day. Choose the method that works for you and we will respond within twenty four hours.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you need help with your privacy settings or data request. The team can pull up your account instantly and guide you through access, correction or deletion steps while you wait.

Email Support

Send your data request or privacy question to our support email address. Include your registered phone number or email so we can verify your identity before releasing any personal information. We aim to reply within one business day with the next steps or the documents you requested.

Account Settings

Log in and head to the account settings panel to view the personal data we hold, update your contact details, or turn off marketing messages. If you want to close your account permanently, the settings page has a deletion request form that routes straight to our compliance team.

DATA PRACTICES

How We Protect and Use Your Information

We built our privacy practices around Malaysian expectations for data security and account control.

What We Collect

During registration we ask for your full name, email address, phone number and date of birth. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we record the payment method, transaction amount and timestamp. We also log your IP address, device type and browser version each time you sign in to detect unusual activity.

Why We Need It

Your contact details let us send withdrawal confirmations, verify your identity when you reach support, and notify you if we spot suspicious login attempts. Payment records help us reconcile your balance, process cashouts, and comply with financial reporting rules where local law requires it.

Cookies and Sessions

We use session cookies to keep you logged in while you switch between Football Studio, Dragon Fishing and the sportsbook. Analytics cookies track which game lobbies you visit so we can tune the homepage layout. You can disable non-essential cookies in your browser settings without losing account access.

Who Sees Your Data

Only our account verification team, payment processors, and customer support agents can view your personal details. We never share your name, email or phone number with marketing partners or game providers. If local regulators request records, we comply with lawful orders and notify you when permitted.

How Long We Keep It

Active account data stays on file as long as your account remains open. After you close your account, we retain transaction records for seven years to meet financial audit requirements, then delete them. Marketing preferences and gameplay logs are purged ninety days after account closure unless a dispute is still open.

Your Rights

You can request a copy of the data we hold, ask us to correct mistakes, withdraw consent for marketing emails, or delete your account entirely. Contact support through live chat or email with your registered phone number, and we will verify your identity before processing the request within fourteen days.

Privacy Policy Questions

Players in Johor Bahru and across Malaysia ask us about data access, cookie settings, and account deletion. These answers cover the most common privacy scenarios so you know exactly what control you have over your information.

We ask for your full name, email address, phone number and date of birth during sign-up. When you make your first deposit via Touch 'n Go, GrabPay, Boost or FPX, we record the payment method and transaction details to verify your account and process future withdrawals.

Yes. Contact support through live chat or email and request a data export. We will verify your identity with your registered phone number, then send a file containing your account details, transaction history, login records and any support tickets within fourteen days.

We share transaction data with payment processors like Touch 'n Go and FPX to clear deposits and withdrawals. We do not sell your name, email or phone number to marketing companies. If local regulators issue a lawful request for records, we comply and notify you when permitted.

Log in and go to account settings, then turn off the marketing messages toggle. Changes take effect immediately. You will still receive transactional emails like withdrawal confirmations and security alerts because those are essential to operating your account safely.

Session cookies keep you logged in while you switch between Ted, Cash or Crash and the sportsbook. Analytics cookies track which lobbies you visit so we can improve the layout. You can disable non-essential cookies in your browser settings without losing access to your account or games.

Transaction records stay on file for seven years to meet financial audit requirements, then we delete them. Marketing preferences and gameplay logs are purged ninety days after closure unless a payment dispute or regulatory inquiry is still open. You can request immediate deletion of marketing data anytime.

Log in and head to account settings, then submit the account deletion request form. Our compliance team will verify your identity, close your account within seventy two hours, and begin the data purge cycle. Transaction records are retained for regulatory purposes as explained above.

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